Friday, 29 May 2009


Perhaps the single biggest complaint we get from readers concerns service. Herewith some thoughts on this touchy subject.

I became confused when I heard the word 'service' used with these agencies: South African Revenue 'Service', Postal 'Service', Telephone 'Service', Municipal 'Service', Civil ’Service’, South African Police 'Service' and the general disclaimer Customer 'Service'.

This was not what I thought 'service' meant, but today, I overheard two farmers talking, and one of them said he had hired a bull to 'service' a few cows.

Suddenly it all came into focus.  Now I understand what all those agencies are doing to us.


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